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Frequently Asked Questions

  • What are these bowls made from?
    Pure copper (99.99%) no other metals or alloys are included. This is important when enamelling as some enamels will react with a copper alloy.
  • When are orders sent out?
    For orders received by 12.00 midday on Thursdays, every effort will be made to send your bowl order out to you the same weekend. For all orders received after this weekly deadline, they will be the dispatched at the end of the following week.
  • What if the bowl I want is out of stock?
    Please send me a message via the website letting me know which bowl number you require and I will let you know estimated times of arrival if the bowl is already on order. Some bowls are more popular than others, but you can use a "notify me when back in stock" option from the page where the bowl is listed and this will let me know you await that bowl (and prompt an order when I have sufficient numbers waiting). Thank you.
  • Why do bowl prices differ from time to time?
    Pure copper is a commodity, and the cost of this raw material changes daily, this affects the pricing. The cost worldwide of copper has risen significantly since previous orders were placed, as have the production costs, so general inflation also plays a part.
  • I used to buy other bowl forms from Pat, why aren't they listed?
    Some bowls are currently out of stock and awaiting new deliveries which can take 6 - 8 weeks. Other bowl "mould forms" are past their best and on the advice of the bowl spinners need new forms made. This applies to bowls of similar shape, but differing heights: 4A and 4B PJB 8A, 8B and 8C 12A, 12B and 12C 21A, 21B and 21C. This process takes time and represents a significant financial re-investment. If you require a specific bowl, please be in touch and I will advise. Thank you.
  • Can I collect in person?
    Unfortunately, we cannot offer collection in person as the bowl stock is not held at Rainbow Glass Studios. Please place your order through the website, and the total weight will be calculated and your bowls posted to you directly. Thank you.
  • Will you be at the Guild of Enameller's conference?
    Yes, I will be there (but not as a supplier). Please come and say hello and introduce yourself. Thank you.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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